Terms of service

Last Updated: 12 July 2026

Welcome to Time Store India. These Terms of Service govern your access to and use of timestoreindia.com, including all purchases made through the website.

By visiting our website, creating an account, placing an order or using any part of our services, you agree to these Terms of Service, our Privacy Policy, Shipping Policy, Return & Refund Policy and other policies displayed on the website.

Please read these Terms carefully before using our website.

1. Business Information

The website timestoreindia.com is operated by:

Business Name: [Enter Legal Business Name]
Brand Name: Time Store India
Business Address: [Enter Complete Business Address]
Email: [Enter Support Email]
WhatsApp/Phone: [Enter Contact Number]
GSTIN: [Enter GSTIN, if applicable]

Throughout these Terms, “Time Store India”, “we”, “us” and “our” refer to the business operating timestoreindia.com.

2. Eligibility

You must be legally capable of entering into a binding contract under Indian law to place an order on our website.

If you are under 18 years of age, you may use the website and place an order only under the supervision of a parent or legal guardian.

3. Website Use

You agree to use the website only for lawful personal shopping purposes.

You must not:

Use the website for fraudulent or unlawful activity.
Provide false contact, address or payment information.
Attempt to interfere with the website’s security or functionality.
Copy, reproduce or commercially use our photographs, videos, product descriptions, logos or website content without permission.
Place fake, misleading or intentionally undeliverable orders.
Use automated tools, bots or scraping systems without written permission.

We may restrict or terminate access where misuse, fraud or suspicious activity is identified.

4. Product Information

We make reasonable efforts to display product photographs, videos, colours, specifications and descriptions accurately.

However:

Actual colours may vary slightly because of lighting, photography or screen settings.
Minor variations in finish, texture, dial shade or packaging may occur.
Product packaging may be updated without materially changing the product.
The appearance of a watch may differ depending on wrist size and lighting conditions.

A materially incorrect, damaged or defective product will be handled according to our Return & Refund Policy.

5. Water Resistance

Where a watch is described as water-resistant, the protection is limited to normal use and to the resistance level stated on the product page, packaging or warranty material.

Water resistance does not mean that the watch is waterproof.

Unless specifically stated otherwise, watches should not be used while:

Swimming or diving.
Bathing or showering.
Using hot water, steam rooms or saunas.
Operating the crown or buttons while the watch is wet.
Exposing the watch to chemicals, perfumes or pressurised water.

Water or moisture damage caused by misuse, improper handling or use beyond the stated resistance level may not be covered under warranty.

6. Prices and Taxes

All prices displayed on the website are in Indian Rupees unless stated otherwise.

Prices may include or exclude applicable taxes depending on how they are displayed during checkout.

We may change product prices, offers and discounts at any time before an order is accepted. Price changes will not normally affect an order that has already been confirmed and dispatched.

In case of an obvious pricing, discount or technical error, we may cancel the affected order and refund any prepaid amount.

7. Product Availability

All orders are subject to product availability.

Adding an item to the cart does not reserve it. A product may become unavailable before payment or dispatch.

If an ordered product becomes unavailable, we may:

Offer an alternative product.
Ask the customer to wait for restocking.
Cancel the affected item or order.
Refund the prepaid amount for the unavailable item.

8. Order Acceptance

An order placed on the website is a request to purchase and does not automatically mean that the order has been accepted.

An order is considered accepted after we confirm it and begin processing or dispatch.

We may contact you through phone, WhatsApp, SMS or email to verify:

Customer identity.
Delivery address.
Product or variant selection.
Cash on Delivery confirmation.
Any incomplete or unusual order information.

Failure to respond to verification may result in order cancellation.

9. Order Cancellation by Time Store India

We may cancel an order before dispatch for reasons including:

Product unavailability.
Incorrect pricing or product information.
Incomplete or incorrect delivery information.
Failed payment.
Suspected fraud or misuse.
Repeated refusal of Cash on Delivery orders.
Courier service unavailability at the delivery location.
Technical or operational issues.

For a cancelled prepaid order, the eligible amount will be refunded to the original payment method or through another agreed method.

10. Customer Order Cancellation

Customers may request cancellation before the order is dispatched.

Once an order has been dispatched, cancellation may not be possible. After delivery, the order will be handled under our Return & Refund Policy.

Submitting a cancellation request does not guarantee cancellation if processing or dispatch has already started.

11. Payments

We may offer payment options including:

UPI
Credit card
Debit card
Net banking
Wallets
Cash on Delivery
Other payment methods displayed at checkout

Online payments may be processed by third-party payment gateways. We do not directly store complete card or banking credentials.

The customer is responsible for providing accurate payment details and ensuring that the payment method is authorised for use.

12. Cash on Delivery

Cash on Delivery may be available for selected products and delivery locations.

We may verify COD orders before dispatch. COD availability may be restricted where:

The delivery PIN code is not serviceable.
The order value exceeds an allowed limit.
Previous COD orders were refused or repeatedly undelivered.
Customer verification could not be completed.
Suspicious order activity is identified.

Customers should keep the payable amount ready at the time of delivery.

13. Shipping and Delivery

Orders are normally dispatched within the estimated timeframe displayed on the website.

Delivery dates are estimates and may be affected by:

Courier delays.
Weather conditions.
Public holidays.
Incorrect delivery details.
Remote delivery locations.
Government restrictions.
Events beyond our reasonable control.

Customers must provide a complete and accurate address, PIN code and contact number.

Time Store India will not be responsible for delays or failed delivery caused by incorrect information provided by the customer.

14. Delivery Inspection

Customers should inspect the outer courier package before accepting delivery.

If the package appears opened, tampered with or severely damaged, customers should:

Take photographs or video of the package.
Inform the delivery representative where possible.
Contact Time Store India immediately.

A clear, continuous unboxing video should be recorded before opening the courier package, particularly for damage, defect, incorrect product or missing-item claims.

15. Returns, Refunds and Replacements

Returns, refunds and replacements are governed by our separate Return & Refund Policy.

In summary:

Eligible return requests must be raised within 7 calendar days of delivery.
The watch must be unused and returned with complete original packaging.
Watches containing scratches, moisture, dents, stains or signs of use may not be accepted.
Original box, tags, warranty card, invoice, accessories and included items must be returned.
A clear unboxing video is required for damage, defect, incorrect-product or missing-item claims.
Approved normal returns are subject to a ₹250 shipping and handling deduction.
Approved replacements for damaged, defective or incorrect products are provided without additional delivery charges.

All returned items are subject to inspection before a refund or replacement is approved.

16. Warranty

Every watch sold by Time Store India comes with a 6-month warranty, subject to the conditions printed on the warranty card and provided with the product.

The warranty begins from the date of delivery or invoice, as applicable.

Warranty coverage does not generally include:

Scratches or normal wear and tear.
Broken glass or physical damage.
Strap, bracelet or cosmetic damage.
Water or moisture damage caused by misuse.
Accidental impact or mishandling.
Damage caused by unauthorised repair or modification.
Loss, theft or improper storage.

Customers must retain the warranty card and proof of purchase when submitting a warranty claim.

17. Promotional Offers and Discount Codes

Promotional offers may be subject to separate conditions, validity periods, minimum order values and product exclusions.

Unless stated otherwise:

Only one discount code may be used per order.
Discount codes cannot be exchanged for cash.
Offers cannot be applied after an order has already been placed.
Discounts may not apply to shipping charges.
Promotional gifts may be subject to availability.

We may withdraw or modify an offer before an order is accepted, but confirmed orders will be handled according to the terms applicable at the time of purchase.

18. Reviews and Customer Content

Customers may submit reviews, photographs, videos or feedback.

By submitting content to us, you confirm that:

The content is truthful and based on genuine experience.
You own the content or have permission to submit it.
It does not violate another person’s privacy or intellectual property.
It does not contain abusive, unlawful or misleading material.

With your permission, we may display customer reviews or submitted content on our website, advertisements or social-media pages.

We may remove reviews that are fraudulent, abusive, unrelated, misleading or unlawful. We will not remove genuine negative reviews merely because they are negative.

19. Intellectual Property

All website content, including:

Time Store India branding
Logos
Website design
Product photographs
Product videos
Graphics
Written content
Advertisements
Custom website sections

is owned by or licensed to Time Store India and is protected by applicable intellectual-property laws.

No content may be copied, republished, sold, modified or commercially used without written permission.

20. Third-Party Services

Our website may use third-party services including:

Payment gateways.
Courier and logistics partners.
Analytics services.
Advertising platforms.
Website hosting and e-commerce providers.
WhatsApp or messaging services.

These services may be subject to their own terms and privacy policies.

We are not responsible for independent third-party websites or services outside our reasonable control.

21. Personal Information

Personal information submitted through the website will be handled according to our Privacy Policy and applicable Indian law.

We may process necessary information to:

Confirm and fulfil orders.
Process payments.
Arrange shipping.
Provide customer support.
Handle returns and warranty claims.
Prevent fraud.
Meet legal and accounting obligations.

Promotional communication will be sent according to the customer’s consent and communication preferences.

22. Accuracy of Information

Customers are responsible for ensuring that all information submitted during checkout is accurate.

You agree to promptly update any incorrect:

Name.
Phone number.
Email address.
Shipping address.
Billing information.
Order details.

We are not responsible for loss or delay caused by incorrect information supplied by the customer.

23. Website Availability

We aim to keep the website available and functional, but uninterrupted access cannot be guaranteed.

We may temporarily suspend or modify the website for:

Maintenance.
Security updates.
Technical issues.
Content updates.
Service-provider interruptions.
Operational requirements.

24. Limitation of Liability

To the maximum extent permitted by applicable law, Time Store India will not be liable for indirect, incidental or consequential losses resulting from:

Misuse of a product.
Use beyond the stated product specifications.
Unauthorised repair or alteration.
Incorrect information supplied by the customer.
Third-party payment or courier disruption.
Events outside our reasonable control.

Nothing in these Terms excludes liability or customer remedies that cannot legally be excluded under applicable law.

25. Indemnification

You agree to compensate Time Store India for reasonable losses or claims resulting directly from:

Your unlawful use of the website.
Fraudulent activity.
Violation of these Terms.
Infringement of another person’s rights.
False information intentionally provided by you.

This clause applies only to the extent permitted by applicable law.

26. Force Majeure

We will not be responsible for delays or failure caused by events beyond our reasonable control, including:

Natural disasters.
Floods or extreme weather.
Government restrictions.
Strikes or transport disruption.
Internet or payment-network failure.
Courier interruption.
War, riots or public emergencies.
Supply-chain disruption.

We will make reasonable efforts to communicate significant delays and complete or cancel affected orders fairly.

27. Termination

We may suspend or terminate access to our website where a user:

Violates these Terms.
Engages in fraud or abuse.
Misuses payment or return systems.
Attempts to harm the website.
Repeatedly places fake or undeliverable orders.

Termination will not affect rights or obligations relating to orders already completed or legally required refunds.

28. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to applicable consumer-protection rights and the jurisdiction of statutory consumer forums, disputes relating to these Terms will be subject to the courts located in:

[Enter City and State]

Before beginning formal proceedings, customers are encouraged to contact us so that we can attempt to resolve the issue directly.

29. Consumer Rights

Nothing in these Terms limits any mandatory rights or remedies available to customers under applicable Indian consumer law.

If any provision of these Terms conflicts with a legal right that cannot be waived, the applicable law will prevail. The Consumer Protection Act empowers authorities to act against unfair trade practices and false or misleading claims.

30. Severability

If any part of these Terms is found to be unlawful or unenforceable, that part will be limited or removed only to the extent necessary.

The remaining provisions will continue to remain effective.

31. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

Our services.
Store operations.
Payment or shipping processes.
Legal or regulatory requirements.

The updated version will be published on this page with a revised “Last Updated” date.

Changes will not unfairly remove rights relating to an order that was already confirmed under earlier terms.

32. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy and Warranty Policy, form the complete agreement governing use of our website and purchases from Time Store India.

33. Grievance Officer and Contact Details

For questions, complaints or order-related concerns, contact:

Grievance Officer: [Enter Full Name]
Business Name: [Enter Legal Business Name]
Email: [Enter Grievance/Support Email]
Phone/WhatsApp: [Enter Contact Number]
Address: [Enter Complete Business Address]
Support Hours: [Enter Support Timings]

We aim to acknowledge customer complaints within 48 hours and work towards resolving them within one month, in line with applicable e-commerce grievance requirements