Refund policy

Last Updated: 12 July 2026

Thank you for shopping with Time Store India at timestoreindia.com. We carefully inspect and securely pack every watch before dispatch. Please read this policy carefully before placing your order.

1. Return Eligibility

Customers may request a return within 7 calendar days from the date of delivery.

A return request submitted after 7 days will not be accepted. However, eligible warranty claims may still be considered according to the warranty terms supplied with the product.

To qualify for a return:

  • The watch must be unused, unworn and in its original condition.
  • The watch must not contain scratches, dents, moisture, stains or signs of use.
  • The complete original packaging must be returned.
  • The watch box, tags, warranty card, invoice, protective films, accessories, manuals and complimentary items must be included.
  • A clear unboxing video must be provided with the return request.
  • The product must pass our quality inspection after it is received.

If any item, accessory or part of the original packaging is missing, the return may be rejected.

2. Mandatory Unboxing Video

A clear and continuous unboxing video is required when requesting a return, refund or replacement.

For claims involving a damaged, defective, incorrect or incomplete product, the video must:

  • Begin before the courier package is opened.
  • Clearly show the shipping label and sealed package.
  • Show the complete opening process without cuts or pauses.
  • Clearly show the watch, packaging, accessories and reported issue.

Edited, unclear, incomplete or recorded-after-opening videos may not be accepted as valid evidence.

This requirement will be applied reasonably and does not restrict any rights available to customers under applicable law.

3. Non-Returnable Conditions

Returns will not be accepted where:

  • The request is submitted after 7 days of delivery.
  • The watch has been worn, used or altered.
  • The watch has scratches, dents, moisture, water damage or physical damage caused after delivery.
  • The original packaging or any included item is missing.
  • Protective films, tags or labels have been removed or damaged.
  • The watch has been repaired, opened or modified by the customer or an unauthorised person.
  • The damage occurred because of misuse, improper handling, accidental impact or failure to follow product-care instructions.
  • The product returned is different from the product originally delivered.

4. Damaged, Defective or Incorrect Product

If the watch is delivered damaged, defective, incorrect or with missing contents, please contact us within 7 days of delivery and provide the mandatory unboxing video.

Once the claim is verified:

  • A replacement will be arranged at no additional delivery charge.
  • Reverse pickup and replacement shipping will be handled by Time Store India.
  • The replacement will be for the same product and variant, subject to availability.
  • If the same product is unavailable, we may offer another product of equal value or issue a refund.

Replacement requests are subject to product inspection and approval.

5. Replacement Policy

Approved replacements for damaged, defective or incorrect products are free of charge.

A replacement will be dispatched only after:

  • The returned product is received.
  • All packaging, accessories and included items are verified.
  • The reported issue is confirmed during inspection.

A replacement product is not eligible for another replacement due to personal preference, change of mind or minor differences in colour caused by screen display and lighting.

6. Refund Policy

For an approved normal return, a ₹250 shipping and handling charge will be deducted from the total refundable amount.

The remaining amount will be refunded to the original payment method or through another mutually agreed payment method.

The ₹250 deduction will not apply where:

  • A damaged, defective or incorrect product was delivered.
  • The claim was approved.
  • A replacement could not be provided.

Refunds are processed only after the returned product passes inspection.

7. Refund Processing Time

After receiving and inspecting the returned product, we will notify the customer whether the refund has been approved or rejected.

Approved refunds will normally be processed within 7 working days. Additional time may be required by the customer’s bank, card provider or payment gateway to reflect the amount.

Cash on Delivery refunds may be processed through bank transfer or UPI. The customer may be required to provide accurate payment details.

8. Return Shipping

For normal eligible returns, return shipping and handling charges may be borne by the customer or deducted from the refund as the stated ₹250 logistics charge.

For an approved damaged, defective, incorrect or incomplete product claim, return pickup and replacement delivery will be arranged without additional charge.

The customer must keep the product safely packed until pickup is completed.

9. Order Cancellation

An order may be cancelled before it has been dispatched.

Once an order has been dispatched, it cannot be cancelled and will be handled according to this Return & Refund Policy after delivery.

Payment gateway or transaction charges, where already incurred and legally permissible, may be non-refundable.

10. Product Inspection

All returned products are inspected after reaching our facility.

Time Store India reserves the right to reject a return where:

  • The returned watch does not meet the eligibility conditions.
  • The product is found to have been used, damaged or altered after delivery.
  • Items or packaging are missing.
  • The provided evidence does not correspond with the returned product.
  • The claim contains incorrect or misleading information.

Where a rejected product must be sent back to the customer, additional shipping charges may apply.

11. Warranty Claims

Every watch includes a 6-month warranty, subject to the warranty terms provided with the product and printed on the warranty card.

The 7-day return period and the warranty period are separate. After the 7-day return period ends, eligible issues will be handled under the applicable warranty terms rather than as a return or refund request.

12. Contact Us

To request a return, replacement or refund, contact us with:

  • Order number
  • Customer name
  • Registered phone number
  • Reason for the request
  • Clear photographs of the product
  • Complete unboxing video

Website: timestoreindia.com
Email: [Add your support email]
WhatsApp: [Add your WhatsApp number]

13. Applicable Law

Nothing in this policy limits any mandatory rights or remedies available to consumers under applicable Indian law. Where any part of this policy conflicts with a non-waivable legal requirement, the applicable legal requirement will prevail.