Shipping policy

Last Updated: 12 July 2026

Thank you for shopping with Time Store India through timestoreindia.com. We aim to dispatch every order quickly and deliver it safely across India.

1. Order Processing

Orders are normally processed and dispatched within 24–48 hours after order confirmation.

Orders placed on Sundays, public holidays or during unusually high order volumes may require additional processing time.

Cash on Delivery orders may be confirmed through phone call, WhatsApp or SMS before dispatch.

2. Shipping Charges

We provide free standard shipping across India on eligible orders placed through timestoreindia.com.

Any additional shipping charge, where applicable, will be clearly displayed before the order is confirmed.

3. Delivery Time

The estimated delivery date displayed on the product page or during checkout is an estimate and not a guaranteed delivery date.

Delivery time may vary depending on:

Customer location and PIN code
Courier service availability
Public holidays and weekends
Weather or transport conditions
Remote or restricted delivery areas
Incorrect or incomplete delivery information

Courier-related delays may occasionally occur after dispatch.

4. Order Tracking

Once the order is dispatched, tracking information may be shared through:

WhatsApp
SMS
Email
The courier partner’s tracking page

Tracking updates may take up to 24 hours to appear after dispatch.

5. Correct Delivery Information

Customers must provide a complete and accurate:

Full name
Mobile number
House or building number
Street and locality
City and state
PIN code
Nearby landmark, where required

Time Store India will not be responsible for delays or failed delivery caused by incorrect, incomplete or outdated information provided by the customer.

Contact us immediately if any delivery information needs to be corrected. Address changes may not be possible after dispatch.

6. Cash on Delivery

Cash on Delivery is available for eligible products and serviceable PIN codes.

COD orders may be cancelled where:

The customer does not respond to order-confirmation attempts
The address or contact information cannot be verified
The delivery location is not serviceable
Previous COD orders were repeatedly refused or undelivered
Suspicious or fraudulent order activity is identified

The customer should keep the payable amount ready at the time of delivery.

7. Delivery Attempts

The courier partner may make more than one delivery attempt depending on its operating policy.

Customers should remain available on the registered phone number when the order is out for delivery.

If delivery fails because the customer:

Is unavailable
Refuses the parcel
Provides an incorrect address
Does not answer courier calls
Fails to collect the parcel

the order may be returned to us.

Re-shipping may require an additional shipping payment.

8. Refused or Undelivered Orders

Customers are requested not to refuse confirmed orders without contacting us.

Repeated refusal of COD orders may result in:

COD facility being disabled
Future orders requiring prepaid payment
Order cancellation before dispatch

Any prepaid order returned because of an incorrect address, customer unavailability or refusal may be subject to applicable shipping and handling deductions before refund.

9. Damaged or Tampered Package

Customers should inspect the outer courier package before opening it.

If the package appears:

Opened
Torn
Crushed
Wet
Tampered with
Severely damaged

record clear photographs and a continuous unboxing video.

The unboxing video should begin before the courier package is opened and clearly show:

The shipping label
The sealed outer package
The complete opening process
The watch and all included contents
The reported damage or issue

10. Damaged, Defective or Incorrect Product

If the delivered watch is damaged, defective, incorrect or missing any included item, contact us within 7 days and provide the required unboxing video.

After verification:

A free replacement will be arranged
Reverse pickup will be provided where serviceable
No replacement shipping charge will apply

If the same product is unavailable, an alternative resolution will be offered according to our Return & Refund Policy.

11. Lost Shipment

If tracking shows no meaningful movement for an unusually long period, contact our support team.

We will coordinate with the courier partner and investigate the shipment.

Where a parcel is officially confirmed as lost, we will arrange a replacement or appropriate refund.

12. Shipping Restrictions

We currently ship within India.

Some products or locations may not be eligible for:

Cash on Delivery
Express delivery
Reverse pickup
Standard courier service

Availability depends on the delivery PIN code and courier network.

13. Order Cancellation

Orders may be cancelled before dispatch by contacting our support team.

Once an order has been dispatched, cancellation may not be possible. The order will then be handled according to our Return & Refund Policy after delivery.